FAQ

Airports have security checkpoints where passengers and hand luggage are screened for security reasons prior to entering the restricted airport area where the boarding gates are located. Typically queues of passengers accumulate, resulting in waiting times. A Fast Track, is a separate queue, gate or access to get to the boarding gate, skipping the queue and remove waiting times, and therefore get to your boarding gate very fast and smooth.

Fast Track is available at major international airports worldwide. Check specific airports on our website.

Anyone with a valid booking for the service can use Fast Track, whether you're flying economy, business, or first class.

Yes, it’s recommended to book Fast Track services in advance to ensure availability.

Yes, Fast Track is available for group bookings, subject to the airport's group size policy.

Fast Track can be used regardless of the airline you're flying with, as it’s an airport service.

Some airports allow on-the-spot purchases, but availability may be limited, so online booking is recommended.

Yes, most bookings can be modified or canceled. Refer to our cancellation policy for details.

Refunds are generally provided if you cancel within the allowed timeframe. A processing fee may apply.

Fast Track allows you to enter a priority lane at security checkpoints, reducing wait times significantly.

Yes, you will need to present a confirmation email or a QR code at the designated Fast Track entry point.

Yes, Fast Track can be combined with lounge access and concierge services, depending on availability.

Yes, families can use Fast Track. Some airports also offer special family lanes.

Fast Track saves time at security checkpoints, offers convenience, and reduces stress, especially during peak travel times.

No, Fast Track is typically for security screening only. Some airports, however, may offer additional priority services for customs and immigration.

Yes, Fast Track is available for both domestic and international flights at participating airports.

If your flight is delayed, your Fast Track booking is still valid for your rescheduled departure time.

Pets are generally not allowed in Fast Track lanes. Check with your airline or airport for specific policies.

Yes, and it's highly recommended during peak seasons like holidays, as security lines are often longer.

Passengers must adhere to regular airport security rules, including liquids and electronic device checks.

Fast Track can help speed up the security process, but it does not guarantee boarding if you arrive after the check-in deadline.

Yes, each individual, including children, must have their own Fast Track booking unless stated otherwise by the airport.

Fast Track lanes are generally open during standard airport operating hours but may be closed during low-traffic times.

Once you book Fast Track online, a confirmation email with a QR code or booking reference will be sent to you.

Check your spam folder, then contact customer support if it hasn’t arrived within 30 minutes.

Please contact our customer support team for assistance with technical issues during the booking process.

Yes, Fast Track can be purchased as a gift for others by providing their travel details during booking.

In most cases, Fast Track is valid throughout your airport visit, but it’s advisable to use it within your allotted time.

Not all terminals may offer Fast Track services. Check with the airport for terminal-specific information.

Yes, the same liquid restrictions apply in Fast Track as in regular security lanes.